



Frequently Asked Questions
How do Silky U gift cards work?
Once purchased, you'll receive an email with a unique code. Enter that code at checkout to redeem its value.
Can I send a gift card directly to someone else?
Yes! Just enter the recipient's email address during checkout, and we will send the gift card straight to them.
Do your gift cards expire?
Nope - our gift cards never expire. Use them whenever you're ready to shop.
Can a gift card be used more than once?
Yes, as long as there's a remaining balance on the card.
Can I check my gift card balance?
Your remaining balance will be shown during checkout if you've used part of the card.
Can I combine a gift card with a discount code or promotion?
Absolutely! Gift cards work like regular payments, and you can combine them with active discounts.
Can I get a refund for a gift card?
Gift cards are non-refundable, but you can use them anytime.
Can I buy multiple gift cards in one order?
Yes! You can order as many gift cards as you like.
What if the recipient does not receive the gift card?
Call 1300 745 598 or email our support team, and we'll sort it out for you in no time.
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