Privacy Policy

This Privacy Policy applies to www.silkyu.au (hereinafter “the Site”, “we” or “us”).

We are committed to ensuring that your privacy is protected. We have adopted this privacy policy to explain what information may be collected on the Site, how we use this information, and under what circumstances we may disclose the information to third parties.

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at support@silkyu.au.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, we refer to such as “Personal Information”.

Personal Information may include, but is not limited to:

• Your name
• Email address
• Phone number
• Mailing address
• Credit Card details

Using Personal Information

We require your Personal Information to understand your needs and provide you with a better service, and may you this information for the following reasons:

• to process transactions
• for internal record keeping
• to improve our products and services
• to periodically send promotional emails* about new products, special offers or other information using the email address which you have provided. We do not send frequent emails, but if at any time you would like to unsubscribe from receiving future e-mails, we include detailed unsubscribe instructions at the bottom of each e-mail.

Retaining Personal Information

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

Disclosing Personal Information

Your Personal Information will not be sold, exchanged, transferred, or given to any other company for any reason other than for the express purpose of delivering the purchased product or service requested.

However, this does not include trusted third parties who are employed or contracted by us, and/or assist us in operating the Site, conducting our business, or providing service to our customers, so long as those parties agree to keep this information confidential.

We may also release your Personal Information when we believe release is appropriate to comply with the law, enforce our site policies, or protect the rights, property, or safety of ourselves or others.

Non-personally identifiable information may be provided to other parties for marketing, advertising, or other uses.

Using Cookies

Cookies are small files that a website or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the website's or service provider's systems to recognize your browser and retain certain information.

We use cookies to understand and save your preferences (such as items you have placed in your shopping cart) for future visits and compile aggregate data about the Site traffic and interaction, so we may better offer site experiences and tools in the future. We may contract with third-party service providers to assist us in better serving the Site visitors.

External Links

Occasionally, we may include links to third-party websites on the Site. These websites have separate and independent privacy policies and we, therefore, have no control and hold no responsibility or liability for the content and activity of these linked websites.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Last updated: 18 November 2022