Returns & Refunds

We want you to feel confident when shopping with Silky U. If you need to return an item, please contact us at info@silkyu.au before sending it back so we can provide the correct return instructions and a prepaid postage label.

Our voluntary 90-day return policy applies to eligible change-of-mind and incorrect-purchase returns. It is in addition to, and does not limit, your rights under the Australian Consumer Law.

Returns at a glance

Request an eligible change-of-mind return within 90 days of receiving your order
Free return postage on all eligible returns
Change-of-mind items must be unused, unopened and in their original product packaging
Contact us before sending an item back
Refunds are processed after returned products have been received and inspected

How to request a return

Email info@silkyu.au and include:

Your name and order number
The product you wish to return
The reason for the return
Photographs, if the product is damaged or faulty

If your return is eligible, we will email you a prepaid return postage label and instructions for sending the product back.

Please get in touch with us before returning an item. We may not accept products if you send them without first requesting a return.

Change-of-mind and incorrect-purchase returns

You may request a return within 90 days of receiving your order if you change your mind or purchase the wrong product, size or colour.

To be eligible, the product must be:

Unused, unworn and unwashed
Unopened and in the same condition in which you received it
In its original, undamaged product packaging
Complete with all tags and accessories
Accompanied by your order number or other proof of purchase

For hygiene reasons, we cannot accept change-of-mind or incorrect-purchase returns if the product has been removed from its original product packaging or the packaging has been damaged.

Sale and clearance products and gift cards cannot be returned for change of mind. This exclusion does not affect your rights under the Australian Consumer Law if a product is faulty, damaged or not as described.

Changing size, colour or product

We do not process direct exchanges for change-of-mind or incorrect-purchase returns.

If you would like a different size, colour or product, please request a return for the original product and place a new order through our website. You may place the new order immediately to secure available stock.

Once we receive, inspect, and approve the returned product, we will issue a refund.

Free return postage

Return postage is free for all eligible returns, including change-of-mind and incorrect-purchase returns.

After approving your return request, we will email you a prepaid return postage label and return instructions.

Please package the product securely, preferably using the original shipping carton or similar protective packaging. Gift boxes can be damaged if returned in a soft courier or postage bag.

Faulty, damaged or incorrect products

Please inspect your order when it arrives. If a product is faulty, damaged in transit or different from what you ordered, contact us at info@silkyu.au as soon as reasonably possible.

Please include your order number, a description of the issue and, where helpful, photographs showing the problem. We may need to inspect the product before confirming the appropriate remedy.

If the product is confirmed to have a problem, we will provide a remedy in accordance with the Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement or refund.

Consumer guarantees may not apply where the problem was caused by misuse, abnormal use, normal wear and tear or failure to follow the applicable care instructions.

Refunds

We will notify you after receiving and inspecting your return.

If the return meets the applicable conditions, we will issue approved refunds to the original payment method within 10 business days. Your bank or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since we approved your refund, please contact us at info@silkyu.au.