Returns & Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note: we don’t accept returns on sale and clearance items or gift cards.
Damages and Issues
Please inspect your order upon reception and contact us immediately at firstname.lastname@example.org if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
When a product is damaged by misuse, abnormal use or inappropriate product care, we will not provide a refund or exchange.
Change of Mind/Incorrect Purchase
To be eligible for a return for change of mind or incorrect purchase, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For hygiene reasons we will not exchange or refund goods for change of mind or incorrect purchase if the item(s) have been opened or the packaging has been damaged in any way.
We accept change of mind or incorrect purchase returns paid via Zippay and Afterpay, however, we won’t offer you a refund, a store credit will be issued instead.
A restocking fee may apply to the return. The restocking fee will be deducted from the amount credited to you in relation to the return.
Please remember, you are responsible for safely packaging your return to ensure we receive the product in as new condition. We suggest using the original postage box it was sent in (or something similar) as gift boxes can be damaged in a soft courier or postage bag.
We also suggest you make sure your return parcel has tracking as we’re not responsible for a parcel not reaching us.
All postage charges for change of mind or incorrect purchase returns are your responsibility, we don't cover these costs.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.