Shipping Policy

We offer free standard shipping Australia-wide on every order. Express delivery is available for $15 per order.

Shipping at a glance

Free standard delivery on all Australian orders
Express delivery for $15 per order
Dispatch usually within 24 hours on business days
Estimated standard delivery of 1–3 business days to capital cities
Estimated standard delivery of 2–8 business days to regional Australia
Tracking provided after dispatch

Delivery options and costs

Standard delivery - Free

Standard delivery is free on all orders to Australian delivery addresses.

Express delivery - $15

Express delivery is available for a flat fee of $15 per order.

Express delivery reduces the estimated transit time after dispatch. It does not change order-processing time or guarantee delivery on a particular date.

Order processing and dispatch

We usually dispatch orders within 24 hours on business days from our Melbourne warehouse.

Orders placed before 12 pm Monday to Friday may be dispatched the same day. Orders placed after 12 pm, on weekends or public holidays will be processed on the next business day.

During particularly busy holiday periods, order processing may take one to two business days. We always make every effort to dispatch orders as quickly as possible.

Estimated delivery times

We send orders through Australia Post or another trusted courier, selected based on the destination, parcel size, and available delivery service.

Estimated standard delivery times after dispatch are:

Capital cities: approximately 1–3 business days
Regional Australia: approximately 2–8 business days

Express delivery is generally faster, but the delivery time depends on the destination and carrier.

These estimates begin after your order has been dispatched and do not include order-processing time. Delivery times are estimates and cannot be guaranteed.

Delivery may take longer during peak periods, public holidays, severe weather or carrier disruptions.

Tracking your order

Once your order has been dispatched, we will email you a tracking link so you can follow its delivery progress.

If your tracking information is delayed, unclear or hasn't updated, please email us, and we will help investigate the delivery.

Delivery delays, lost or damaged parcels

If your parcel appears to be delayed or lost, please get in touch with us at info@silkyu.au with your order number and tracking details. We will investigate the delivery with the carrier.

If your parcel or product arrives damaged, please contact us as soon as reasonably possible. Include your order number and photographs of the parcel, packaging and affected product where helpful.

For information about faulty, damaged or incorrectly supplied products, please see our Returns & Refunds policy.

Changing your delivery address

Please check your delivery address carefully before completing your order.

If you notice an error, contact us immediately at info@silkyu.au or 1300 745 598. We will try to update the address, but we can't guarantee changes once an order has been submitted for fulfilment or dispatched.